What's your response time for Neptune Beach emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Neptune Beach the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Neptune Beach, FL?+
We hold an active FL contractor license and full insurance coverage, and we'll provide proof of both on request — most Neptune Beach customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Neptune Beach, FL and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
Most residential replacements in Neptune Beach take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Every Emergency Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Neptune Beach with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in Neptune Beach, FL?+
We serve Neptune Beach and the surrounding communities throughout Neptune Beach, FL — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
